Privacy Policy
How we protect your information and maintain confidentiality
Our Commitment to Your Privacy
At Reset and Rise, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our grief counselling services or visit our website.
Information We Collect
We may collect the following types of information:
- Personal details you provide when booking consultations (name, email, phone number)
- Information shared during counselling sessions (kept strictly confidential)
- Website usage data to improve our services
How We Use Your Information
Your information is used to:
- Provide grief counselling and support services
- Schedule and manage appointments
- Communicate about our services
- Improve our website and services
Confidentiality in Counselling
All counselling sessions are strictly confidential. Information shared during sessions will not be disclosed to third parties except in very limited circumstances required by law (e.g., risk of harm to yourself or others).
Data Protection
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
Email: karen@resetandrise.org.uk
Phone: 07XXX XXXXXX
This policy was last updated: September 2025